All Systems Go!

Satisfied customers don’t grow on trees, ripe for the picking.  Yet without them, your company is doomed.  Most businesses models rely on repeat customers, customer referrals, or at least, the credibility of satisfied customer testimonials.  If you want your business to succeed and grow, it must attract and satisfy customers. Repeatedly. Seems pretty straightforward, but […]

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The first time it happened, I was shocked.  (Okay–naïve too, but shocked).  “What did I do wrong?” I wondered. “Wasn’t the client happy with the service I provided? After all, I swooped in, saved the day, and got them their pound of flesh. What’s going on?” It happened to me several times despite my best […]

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Tired of the time-for-dollars model in your service business? Fed up with feast-or-famine in your cash flow? Eager to discover alternative ways to have greater impact and income? Listen in as we interview Sarah Farzam, the Founder and Director of Bilingual Birdies, a foreign language and live music program for young children in New York […]

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Nancy and I were sitting on a chic white leather couch at Pranna, one of NYC’s newer Indo-Asian-fusion restaurants. Having a glass of wine. Exotic music thumping in the background. The after-party of a speed-networking event. Nancy has owned her consulting business for about five years, having left the stifling corridors of corporate America. She […]

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“I. Don’t. Have. Time. To. Grow. My. Business,” said Mark through clenched teeth. I could hear the frustration in the clipped tones. The resentment. The weariness. Trying to keep a lid on it all. And fearing he was always just one step away from a “volcano moment.” Mark’s digital design firm depends heavily on his […]

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If you look up the definition of “control freak” in the dictionary, you’ll probably find my picture.  It’s not in my nature to delegate—and the same often holds true for business owners in general.  Many are fiercely independent … but there comes a point when that ferocity prevents success – if it keeps you from […]

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“SPEAK!” PROFIT!” “ACTION!” filled my computer screen in rich tones of red and blue and green. A fellow speaker had wangled me a free—FREE!—ticket to a 4-day high-ticket workshop, and I was invited. Normally, I’d jump on the opportunity like an eager puppy. Scheme a way to attend and explain to my husband why I […]

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