Business Transactions

When we’re growing our business, friends can serve as a great source of referrals. They know us well, trust us, and have no hesitation about recommending us to others. But what happens when a friend makes a referral . . . and the referral is the friend herself? The dynamics of your friendship can change […]

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As seen in… “You build personal wealth with a multi-million-dollar exit,” says Terena Bell, who sold her translation company, In Every Language, just over a year ago. “If you don’t build your business to sell,” she cautions, “you can end up closing your doors, with nothing to show for it.”  No wealth there. That happened […]

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As seen in … Does “play time” or “me time” seem sinful luxury? An informal survey of women business owners indicates that play time isn’t just essential to your health—it can boost your bottom line. According to the U.S. Census Bureau, 99% of all small businesses have 20 or fewer employees, which often means owner-controlled. […]

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A faithful reader of my blog is developing his exit plan from his business of 28 years. He asked if he should use a broker to sell his business or negotiate the sale himself. And, is 20% commission of the sales price reasonable? First, I’m usually in favor of using a broker instead of trying […]

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“Every time I call, it’s a [expletive] debate,” Devon fumed. “And I gotta call every month to get paid. I can’t stand it!” My client, Devon, runs a tech support and solutions business. He’s been grumbling about this business customer for many months. How the company never pays on time. Or follows the “rules” in […]

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I used to get so angry when things wouldn’t work out with a client. You know the type: they get themselves into a mess well before they even come to you and then expect you to clean up the mess, set the world aright on its axis, and realign the constellations . . . all […]

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My college roommate, Jenny, called me at the end of an aggravating day at her graphic design firm – to vent. “I wasted the entire day trying to chase down customers who owe me money,” she said. “I’ve called them on the telephone. I’ve sent e-mails and letters. I’ve even met with some of them […]

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The Thursday morning started calmly enough. In the office early, a fresh cup of steaming coffee by my side, I was ready to dive into the day’s work. Then “Alice” called. The wife of a client I had served in a small matter several years earlier, she had an urgent situation: she needed to sell […]

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A key factor in getting paid by your clients is taking on the right clients to begin with. Yet, even assuming you’ve figured out your target market and what you can provide, there emerges that indispensable factor in client – and indeed all – relationships: gut instinct. What does your gut tell you when you’re […]

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“Properly trained, a man can be a dog’s best friend”, said Corey Ford, the 20th century American writer. And properly trained, well-behaved clients can be your best friends, too. We all have them: the clients we love to hear from or speak to, with whom we share laughter and fun and intimate stories – whose […]

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