Business Transactions

Post image for The Perfect Agreement?

When entrepreneurs start their businesses, they have a number of “Holy Grails” in mind. One of them is being able to do business on a handshake (yikes!). Another is finding the perfect 1-page written agreement for use with their clients and vendors. Double yikes. And where does that “perfect agreement” reside?Somewhere on the Internet, of […]

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[Although I originally wrote this article as “Customer Service 101 for Lawyers” [GP/Solo Magazine (American Bar Association), Jan/Feb 2008], there are a number of lessons that apply to small businesses in general.  Read this 5-part series to find out what they are .…] “Haresh” arrived at my law office, visibly agitated.  He thought he had […]

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A while back, I looked at whether a barter exchange made sense for your business. In essence, when it comes to barter exchanges, do you get what you pay for? For those just starting out, it seems like a lifesaver: you can get good services without having to shell out precious cash—all you give in […]

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How many times do you need to hit yourself in the head with a hammer before you get the lesson? Over the years, it took me several times (with different types of hammers) to learn to identify my niche market (“sweet spot”) and stick with it. I remember a landlord/tenant matter that my then-law partner […]

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When the relationship’s not working, it’s time to cut the ties. It’s 11 o’clock on a Friday night, and you’re furious. Once again, a major client has called at the last minute and needs you to finesse a campaign. A campaign that absolutely, positively has to launch on Monday. Come Monday, the campaign is done and […]

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Post image for The Customer Is Never Wrong — But Is It the Wrong Customer?

“Can I talk to you personally?” asked Linda. She seemed a little hesitant, so after we ran into each other at a networking event recently, we sat down over coffee. Linda had given some marketing work to a mutual colleague, Ingrid, whom I’ve known for many years. “I have to tell you that, categorically, I […]

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Satisfied customers don’t grow on trees, ripe for the picking.  Yet without them, your company is doomed.  Most businesses models rely on repeat customers, customer referrals, or at least, the credibility of satisfied customer testimonials.  If you want your business to succeed and grow, it must attract and satisfy customers. Repeatedly. Seems pretty straightforward, but […]

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The first time it happened, I was shocked.  (Okay–naïve too, but shocked).  “What did I do wrong?” I wondered. “Wasn’t the client happy with the service I provided? After all, I swooped in, saved the day, and got them their pound of flesh. What’s going on?” It happened to me several times despite my best […]

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If you do business on a handshake, don’t be surprised if the price is an arm and a leg. You’re starting your new company on a shoestring budget. You need a hot logo that really speaks to your brand. One of your closest friends is a graphic designer, and she offers to create it for […]

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Need to terminate? Take these five steps first. They say that “breaking up is hard to do,” and that certainly applies to giving an employee the heave-ho. Few business owners relish the conflict, the guilt and the fear of reprisal that often accompany the act of firing an employee. But sometimes you reach the point […]

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