Business Transactions

When titans of industry pass on or resign, as Steve Jobs from Apple did recently, there’s usually a flurry of speculation about the business succession plan. Who will take over? Will they have the same creativity, moxie, or charisma? Will the change be good for the company? Did the stock price go up or down? […]

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Customer Service 101 for Lawyers involves more than just doing legal work.  It includes: Choosing clients who are the right fit for your firm’s size and expertise Keeping current, not just on law but also on trends affecting your clients’ issues Clear and timely communication Thinking creatively It’s a tall order.  But if you can […]

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We noted in the previous post why communication plays a vital role in keeping customers happy. But if communications requires good people skills, the third “C”, creativity, requires good lawyer skills.  Clients are happy when you solve their problems.  When you’re solution oriented, not a “deal breaker.”  That’s hard to do when you don’t have […]

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We noted in the previous post on competency why you need to resist the temptation to be all things to all people.  Another element of keeping customers happy is communication. By the time clients reach your firm, they’re nervous.  Maybe they’re in a jam and need help (they’ve been sued); or they see the writing […]

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We noted in the previous post that the three “C’s” of good customer service are competency, communication, and creativity. Are you competent to serve the customer market you’ve chosen? Competency has two factors:  choosing and currency.  What areas of practice have you chosen, and are you keeping current in all – not just some — […]

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When I bought my favorite Lee® jeans years ago, they fit like a glove. Just what I needed. As I put on weight, they generously stretched with me. When I lost weight, though, they stayed stretched in the knees and the butt. Not flattering. Holes developed around the seams. The cuffs became tattered. They turned […]

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Maybe you’ve only just started your business or are not ready to sell it just yet. But don’t you ever wonder how much you could get if you cashed out – or let someone else buy in? Could you afford that beachfront property in Hawaii you’ve been fantasizing about? Take those international trips you have […]

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Post image for The Perfect Agreement?

When entrepreneurs start their businesses, they have a number of “Holy Grails” in mind. One of them is being able to do business on a handshake (yikes!). Another is finding the perfect 1-page written agreement for use with their clients and vendors. Double yikes. And where does that “perfect agreement” reside?Somewhere on the Internet, of […]

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[Although I originally wrote this article as “Customer Service 101 for Lawyers” [GP/Solo Magazine (American Bar Association), Jan/Feb 2008], there are a number of lessons that apply to small businesses in general.  Read this 5-part series to find out what they are .…] “Haresh” arrived at my law office, visibly agitated.  He thought he had […]

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A while back, I looked at whether a barter exchange made sense for your business. In essence, when it comes to barter exchanges, do you get what you pay for? For those just starting out, it seems like a lifesaver: you can get good services without having to shell out precious cash—all you give in […]

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