The Customer Is Never Wrong — But Is It the Wrong Customer?
- October 17, 2020
“Can I talk to you personally?” asked Linda. She seemed a little hesitant, so after we ran into each other…
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One thing the VP Debates teach us about serving clients
- October 12, 2020
Regardless of which candidate you think did a better job, which one’s policies you think make more sense, or which…
Read MoreCreate an Environment for High Performance
- October 11, 2020
The word “motivate” means “to stimulate towards action.” I emphasize towards because too often, we hear of stories where it’s…
Read MoreWhen do I need a new employer tax ID for an LLC?
- October 8, 2020
Q.: I recently became a sole owner of an LLC due to a partnership split. I am renaming the LLC…
Read MoreHow can you spot “PITA Problems” before they start?
- October 5, 2020
In the last few videos, I’ve been talking about how to handle difficult clients. Tacking on an “aggravation surcharge” when…
Read MoreHow Do You Talk “PITA” with Your Clients?
- September 29, 2020
Since I started talking about difficult, or “PITA” clients, I’ve gotten lots of questions about how to do it ……
Read MoreAncient Chinese Secret? The Key to Family Business Longevity
- September 23, 2020
Thanksgiving is a day of gratitude, an opportunity to be with family. So on this family day, it’s somewhat fitting…
Read MoreHow Can You Charge a PITA Tax?
- September 23, 2020
A PITA Tax is an aggravation surcharge. It’s an extra charge you add to your fees if a client demands…
Read MoreThe Benefit of Confidentiality Agreements
- September 20, 2020
For anyone who ever doubted the benefit of confidentiality agreements, the case of Chris Botticella, former Thomas’ English Muffin executive…
Read MoreHow to Find the Attorney Who’s Right for Your Business
- September 17, 2020
In trolling through the blogosphere, I came across a handful of posts that asked (and answered) the question: which legal…
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