how to keep clients happy

We noted in the previous post why communication plays a vital role in keeping customers happy. But if communications requires good people skills, the third “C”, creativity, requires good lawyer skills.  Clients are happy when you solve their problems.  When you’re solution oriented, not a “deal breaker.”  That’s hard to do when you don’t have […]


[Although I originally wrote this article as “Customer Service 101 for Lawyers” [GP/Solo Magazine (American Bar Association), Jan/Feb 2008], there are a number of lessons that apply to small businesses in general.  Read this 5-part series to find out what they are .…] “Haresh” arrived at my law office, visibly agitated.  He thought he had […]

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