July 11, 2017
Listen to the Episode Below: We all know the value of a repeat customer. But what, exactly, are you doing to make sure they keep coming through the door … over and over again? Is there a magic system, or is it just sheer luck? In this interview, customer loyalty expert Jeri Quinn explores how you and your team can design a system for repeat clients so that you can replicate the same great experience they had with you the first time (and solve snafus if they don’t)! Do You Have a System for Repeat Clients? The virtuous circle (and scalable benefits) that begins with creating loyal customers How “distributed leadership” helps build internal company infrastructure Thinking through the customer experience and training of employees Anticipating breakdowns and restorative solutions Jeri Quinn, President of Driving Improved Results, is a recognized speaker, author, coach, consultant, and professional development expert focused on small and mid-size businesses. Her most recent book, The Customer Loyalty Playbook: 12 Game Strategies to Drive Improved Results in Your Business, focuses on customer loyalty and infrastructure…
Continue ReadingFrom this article by Christian Fea, Collaboration Marketing Strategist, come two great examples of how companies thought creatively about how to reach their target market by using a strategic alliance partner: The travel agency and…
Read MoreAbout a month ago, I was having coffee with my friend and colleague, Elisa Balabram, founder of WomenandBiz.com, and author of “Ask Others/Trust Yourself.” What started as a general discussion about business soon took a…
Read MoreYou’ve reached a point where you’re ready to tear your hair out. You’re pulled in 17 different directions and, try as you might, you haven’t found a way to manufacture the 28-hour day. Much as…
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I know first-hand that running a knowledge-based service business has unique challenges. It’s so much easier when you have an advocate in your corner. Over the past 25 years, I’ve worked with thousands of New York business professionals who want a legal advisor to guide and support them as they navigate the business world.
With wide-ranging experience as a business attorney, strategist, and media authority, I bring the added power of a business lens to the legal issues my clients are facing.
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