November 14, 2017
On a recent trip to Santa Monica, my husband and I stopped into 24 Hour Fitness Express. Armed with a free three-day pass and dressed to sweat, I was ready to climb the Stairmaster and pretend to work off the previous night’s dark chocolate lava cake dessert. Only there was a problem—I hadn’t carefully read the fine print (my inner lawyer had obviously accepted this time as vacation), which clearly stated the special offer was open to “Local residents only.” No way midtown Manhattan could be “local” to Los Angeles. Membership Counselor James Sandoval took this all in stride, smiling like he could have been Manti Te’o’s twin brother (if he had one). “Let me talk to my manager,” he said. James reported back within a matter of minutes. 24 Hour Fitness Express was prepared to honor the three-day pass nonetheless—not just for the first day, but for all three days. Wow! I had steeled myself for paying the gym’s day rate. Gratefully, I accepted this unexpected gift—a real bright spot in my morning. From…
Continue ReadingFrom the Benefits-Outweigh-Burdens Department: Rob Smorfitt, a serial entrepreneur, small business blogger, and Ph.D. candidate in South Africa, has looked into (and lived through) many business partnerships. His research indicates that partnerships are a key…
Read MoreFrom The Times of India, comes this story of two realtors who murdered their business partner because he was cheating them. You can’t make this stuff up. It probably doesn’t need to be said, but I…
Read MoreAs I’ve learned in nearly 15 years in business (gulp! Has it been that long?), change doesn’t need to be–and usually isn’t–a complete and total metamorphosis in one go, like the makeover shows you see…
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