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How to collect money from a customer who didn’t pay her bill?

How to collect money from a customer who didn’t pay her bill?

By Nina Kaufman, Esq.

Q.:  I own a small hair salon. A customer recently received services, then said she forgot her wallet and would return later in the day with her payment. She never came back. She has done business with us before but is not a regular customer. What are my steps on how to collect money from her, and what rules, restrictions and deadlines should I be aware of? A.:  Good luck.  Usually, entrepreneurs learn how to collect money the hard way—someone stiffed them. Hopefully, you have a name, address, and telephone number for this person, or can locate it.  Send a written invoice for services rendered.  If she fails to pay it, you might try to turn it over to a collection agency—the experts in how to collect money. Why couldn’t you do it yourself?  If you’re not experienced in how to collect money, collection of delinquent debts is subject to the Fair Debt Collection Practices Act, and you can find yourself on the wrong side of the Federal Trade Commission (or not entitled to collect)…

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Nina Kaufman

Flying solo doesn’t have to mean going it alone.

I’m Nina Kaufman.

I know first-hand that running a knowledge-based service business has unique challenges. It’s so much easier when you have an advocate in your corner. Over the past 25 years, I’ve worked with thousands of New York business professionals who want a legal advisor to guide and support them as they navigate the business world.

With wide-ranging experience as a business attorney, strategist, and media authority, I bring the added power of a business lens to the legal issues my clients are facing.

And because I’ve been a business owner myself, I’ve lived through the soaring highs and devastating lows – like when my first law firm failed. So I understand what’s involved to serve great clients, detect business risks early and build a true legacy.

I can’t get those 12 years back. That’s why I have made it my mission to ensure that business professionals like you can become wise and discerning leaders, build a solid business, and live your best life.