May 1, 2014
When was the last time you had a good customer service experience? I mean really good customer service — memorable, like a breath of cool, fresh air on a humid day? I had a great customer service experience with JackRabbit Sports recently, and given that I speak frequently on the subject of training your clients to pay you, I thought I’d dissect it to see what went right.
Continue ReadingStrategic alliances. They’re great when used effectively to expand the range of your product or service offerings. They’re not so great when you collect them like Manolo Blahnik shoes, merely because, well, everyone else has…
Read MoreImagine: You’re standing at a computer terminal in the basement of the County Clerk’s Office. Wondering if you’ve fallen into your own version of a Direct TV ad. Your hands are shaking a little as…
Read MoreSome days, you need to work on your business, not just in it. And sometimes, you need to come first. After all, your business can only grow to the extent you grow yourself. So I…
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I know first-hand that running a knowledge-based service business has unique challenges. It’s so much easier when you have an advocate in your corner. Over the past 25 years, I’ve worked with thousands of New York business professionals who want a legal advisor to guide and support them as they navigate the business world.
With wide-ranging experience as a business attorney, strategist, and media authority, I bring the added power of a business lens to the legal issues my clients are facing.
And because I’ve been a business owner myself, I’ve lived through the soaring highs and devastating lows – like when my first law firm failed. So I understand what’s involved to serve great clients, detect business risks early and build a true legacy.
I can’t get those 12 years back. That’s why I have made it my mission to ensure that business professionals like you can become wise and discerning leaders, build a solid business, and live your best life.
