Bad Clients

Post image for Five Rules for Collecting Late Payments

Let’s face it: Once you’re headed to the courthouse to collect a bad debt, you’ve lost. Lost, because you rarely, if ever, get 100 cents on the dollar. Lost, because you lost time and energy dealing with the situation. Lost, because you had a client who likely will never return. As Monica Mehta writes in […]

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Post image for Your Client Base: Silk Purses or Sows’ Ears?

Are we taking whatever walks through the door because we’re afraid there won’t be another piece of business .  .  . ever? There’s an old adage, “You can’t make a silk purse out of a sow’s ear.” You could have the best possible systems in place for handling your clients and delivering your services. But […]

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Post image for Mishandling Clients: How We Become Our Own Worst Enemy

 When the going gets tough, the tough take a close look at how they handle their clients and customers. Who’s generating a less-than-fair fee for you? Who makes you cringe when you hear their voice on the other end of the line? Who’s always finding a way to drag out the payments? Yes, there is […]

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When the relationship’s not working, it’s time to cut the ties. It’s 11 o’clock on a Friday night, and you’re furious. Once again, a major client has called at the last minute and needs you to finesse a campaign. A campaign that absolutely, positively has to launch on Monday. Come Monday, the campaign is done and […]

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Post image for The Customer Is Never Wrong — But Is It the Wrong Customer?

“Can I talk to you personally?” asked Linda. She seemed a little hesitant, so after we ran into each other at a networking event recently, we sat down over coffee. Linda had given some marketing work to a mutual colleague, Ingrid, whom I’ve known for many years. “I have to tell you that, categorically, I […]

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Post image for The Devil Is in the Details

I hear a lot of complaints from business owners about not getting paid . . . cash flow is an issue . . . and they’re concerned about meeting their own obligations. But when we start to explore how they can protect themselves from slow payers, I find that they’ve often left themselves exposed. Here […]

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Post image for The Snags in Doing Business with Friends

It’s so easy to get sucked into an awkward spot when doing business with friends. It can start out as an exchange of expertise (a barter of the minds, if you will). Add in a dollop of friendly advice and MasterMinding. Mix together in a bowl . . . and watch the uglies emerge. One […]

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Post image for Have Your Collections Policy Ready

If you don’t want to get stiffed, know ahead of time how you plan to collect on overdue receivables. In any economy, there’s only one thing worse than not having work to do. That’s spending the time and effort to do the work . . . and still not getting paid. Frankly, I’d rather be sitting around […]

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Post image for Writing Off Business Bad Debt

It’s been said that “every silver lining has a cloud,” and that certainly applies to having business bad debt. In a number of cases, you can get a tax deduction and write off the bad debt against income. But the fact remains that, to get the write-off, the debt has to be uncollectible. Which means […]

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The first time it happened, I was shocked.  (Okay–naïve too, but shocked).  “What did I do wrong?” I wondered. “Wasn’t the client happy with the service I provided? After all, I swooped in, saved the day, and got them their pound of flesh. What’s going on?” It happened to me several times despite my best […]

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