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JackRabbit Sports: An example of good customer service

JackRabbit Sports: An example of good customer service

By Nina Kaufman, Esq.

When was the last time you had a good customer service experience? I mean really good customer service — memorable, like a breath of cool, fresh air on a humid day? I had a great customer service experience with JackRabbit Sports recently, and given that I speak frequently on the subject of training your clients to pay you, I thought I’d dissect it to see what went right.

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Nina Kaufman

Flying solo doesn’t have to mean going it alone.

I’m Nina Kaufman.

I know first-hand that running a knowledge-based service business has unique challenges. It’s so much easier when you have an advocate in your corner. Over the past 25 years, I’ve worked with thousands of New York business professionals who want a legal advisor to guide and support them as they navigate the business world.

With wide-ranging experience as a business attorney, strategist, and media authority, I bring the added power of a business lens to the legal issues my clients are facing.

And because I’ve been a business owner myself, I’ve lived through the soaring highs and devastating lows – like when my first law firm failed. So I understand what’s involved to serve great clients, detect business risks early and build a true legacy.

I can’t get those 12 years back. That’s why I have made it my mission to ensure that business professionals like you can become wise and discerning leaders, build a solid business, and live your best life.