On Business Partnerships and Boyfriends
- November 8, 2013
From the department of “Oh, why not just put a stake through my heart?” came an inquiry from a reader who’s working with her boyfriend in his business. Ugh. Need I say more? It goes…
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December 31, 2014
They say that the key to happy clients is to under promise and overdeliver. But I just returned from an absolutely AMAZING 5-day workshop in L.A. given by Peak Potentials, called Train the Trainer 1 (How to Earn $20,000 a Weekend Teaching What You Love), which turns that adage on its head. Peak’s approach is to “promise big and deliver BIGGER” (and I have to say they did just that). Customer service is an area where many entrepreneurs slip a bit. Either they’re vague on what they will do and by when they will do it . . . or they don’t adequately communicate the value of what they provide to their clients. Or, they’re so overwhelmed by all the other responsibilities of running a small business that they lack a system for follow-through and follow-up. So what’s the key to delivering on the expectations? Here are a few tips: Have a written agreement. Contracts make sure that you and your client are, literally, “on the same page.” This applies to purchase orders, too, where…
Continue ReadingFrom the department of “Oh, why not just put a stake through my heart?” came an inquiry from a reader who’s working with her boyfriend in his business. Ugh. Need I say more? It goes…
Read MoreMy Internet marketing guru is absolutely furious with me for sending out a month’s worth of weekly ezines on business partnerships . . . and not blogging about it. Having accepted my 50 lashes with…
Read MoreLeadership expert Ken Blanchard once said, “Feedback is the breakfast of champions.” But if you’re working solo (or in a small company), where will that feedback come from? Small and solo businesses can get feedback…
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