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How Do You Handle Customer Service?

How Do You Handle Customer Service?

By Nina Kaufman, Esq.

They say that the key to happy clients is to under promise and overdeliver.  But I just returned from an absolutely AMAZING 5-day workshop in L.A. given by Peak Potentials, called Train the Trainer 1 (How to Earn $20,000 a Weekend Teaching What You Love), which turns that adage on its head.  Peak’s approach is to “promise big and deliver BIGGER” (and I have to say they did just that). Customer service is an area where many entrepreneurs slip a bit.  Either they’re vague on what they will do and by when they will do it . . . or they don’t adequately communicate the value of what they provide to their clients.  Or, they’re so overwhelmed by all the other responsibilities of running a small business that they lack a system for follow-through and follow-up. So what’s the key to delivering on the expectations?  Here are a few tips: Have a written agreement.  Contracts make sure that you and your client are, literally, “on the same page.”  This applies to purchase orders, too, where…

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Nina Kaufman

Flying solo doesn’t have to mean going it alone.

I’m Nina Kaufman.

I know first-hand that running a knowledge-based service business has unique challenges. It’s so much easier when you have an advocate in your corner. Over the past 25 years, I’ve worked with thousands of New York business professionals who want a legal advisor to guide and support them as they navigate the business world.

With wide-ranging experience as a business attorney, strategist, and media authority, I bring the added power of a business lens to the legal issues my clients are facing.

And because I’ve been a business owner myself, I’ve lived through the soaring highs and devastating lows – like when my first law firm failed. So I understand what’s involved to serve great clients, detect business risks early and build a true legacy.

I can’t get those 12 years back. That’s why I have made it my mission to ensure that business professionals like you can become wise and discerning leaders, build a solid business, and live your best life.