Tag Archives: keep clients happy

Customer Service 101: How to Keep Your Clients Happy, Part 5

• October 28, 2014
• By Nina Kaufman, Esq.

Customer Service 101 for Lawyers involves more than just doing legal work.  It includes: Choosing clients who are the right…

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Customer Service 101: How to Keep Your Clients Happy, Part 3

• October 13, 2014
• By Nina Kaufman, Esq.

We noted in the previous post on competency why you need to resist the temptation to be all things to…

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Customer Service 101: How to Keep Your Clients Happy, Part 2

• October 11, 2014
• By Nina Kaufman, Esq.

We noted in the previous post that the three “C’s” of good customer service are competency, communication, and creativity. Are…

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