October 28, 2014
Customer Service 101 for Lawyers involves more than just doing legal work. It includes: Choosing clients who are the right fit for your firm’s size and expertise Keeping current, not just on law but also on trends affecting your clients’ issues Clear and timely communication Thinking creatively It’s a tall order. But if you can wrap yourself around that, you’re bound to have a stable of very happy clients. Ways to Keep Current Yes, keeping current is time-consuming, but there are added benefits, too! Here are a few suggestions: Attend courses. It helps to attend courses in your areas of expertise. But you can gain a lot from an area that might be complimentary to your practice. Use that to network with possible referral sources (or the panelists). Write articles. Sometimes, the best way to learn about a subject is to share it with others. Writing articles – whether for publication on your website/ezine or otherwise – is a good way to both explore an issue and communicate it. Speak in public. Educating others helps…
Continue ReadingListen to the Episode Below: As the head of a consulting firm, Phil Clements was painfully aware of the time-for dollars business model that weighs heavily on service businesses. And he saw the problems that…
Read MoreThey say that the key to happy clients is to under promise and overdeliver. But I just returned from an absolutely AMAZING 5-day workshop in L.A. given by Peak Potentials, called Train the Trainer 1…
Read MoreQ.: Can you use “LLC” with your DBA names? A.: No. Here’s the fuller story. You form an LLC for your social media consulting company: Best Brains LLC. Six months later, you start to offer…
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I know first-hand that running a knowledge-based service business has unique challenges. It’s so much easier when you have an advocate in your corner. Over the past 25 years, I’ve worked with thousands of New York business professionals who want a legal advisor to guide and support them as they navigate the business world.
With wide-ranging experience as a business attorney, strategist, and media authority, I bring the added power of a business lens to the legal issues my clients are facing.
And because I’ve been a business owner myself, I’ve lived through the soaring highs and devastating lows – like when my first law firm failed. So I understand what’s involved to serve great clients, detect business risks early and build a true legacy.
I can’t get those 12 years back. That’s why I have made it my mission to ensure that business professionals like you can become wise and discerning leaders, build a solid business, and live your best life.
