Category Archives: Bad Clients

Your Client Base: Silk Purses or Sows’ Ears?

Are we taking whatever walks through the door because we’re afraid there won’t be another piece of business .  . …

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Five Rules for Collecting Late Payments

Let’s face it: Once you’re headed to the courthouse to collect a bad debt, you’ve lost. Lost, because you rarely,…

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How much does people-pleasing cost your business?

In a single week, I ran into two nearly-identical situations with coaching clients. They both were trying SO hard bend…

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A Lesson from my Aunt June ….

My aunt, June Anderson, was a brilliant award-winning textile designer in the ‘60s, ‘70s, and ‘80s. I’ll never forget the…

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Are you a Friendly Professional … or a Professional Friend?

How to you handle long-term clients who try to wangle freebies from you? Like, Can we talk off the meter?…

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How Can You Stop Working For Free?

Ever had client prospects want you to work for free? Maybe they DM you through Facebook or LinkedIn with I…

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What can you do about ANGRY clients?

If you’ve been in business for any length of time, you know that angry clients are a huge headache. Not…

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Mishandling Clients: How We Become Our Own Worst Enemy

When the going gets tough, the tough take a close look at how they handle their clients and customers. Who’s…

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Time to Fire Your Client

When the relationship’s not working, it’s time to cut the ties. It’s 11 o’clock on a Friday night, and you’re…

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What Can You Do When a Client “Ghosts” You?

As a professional service provider, there are few things more frustrating than trying – and wanting – to serve your…

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