Category Archives: Bad Clients

Five Rules for Collecting Late Payments

Let’s face it: Once you’re headed to the courthouse to collect a bad debt, you’ve lost. Lost, because you rarely,…

Read More

Your Client Base: Silk Purses or Sows’ Ears?

Are we taking whatever walks through the door because we’re afraid there won’t be another piece of business .  . …

Read More

How much does people-pleasing cost your business?

In a single week, I ran into two nearly-identical situations with coaching clients. They both were trying SO hard bend…

Read More

A Lesson from my Aunt June ….

My aunt, June Anderson, was a brilliant award-winning textile designer in the ‘60s, ‘70s, and ‘80s. I’ll never forget the…

Read More

Are you a Friendly Professional … or a Professional Friend?

How to you handle long-term clients who try to wangle freebies from you? Like, Can we talk off the meter?…

Read More

How Can You Stop Working For Free?

Ever had client prospects want you to work for free? Maybe they DM you through Facebook or LinkedIn with I…

Read More

What can you do about ANGRY clients?

If you’ve been in business for any length of time, you know that angry clients are a huge headache. Not…

Read More

Mishandling Clients: How We Become Our Own Worst Enemy

 When the going gets tough, the tough take a close look at how they handle their clients and customers. Who’s…

Read More

Time to Fire Your Client

When the relationship’s not working, it’s time to cut the ties. It’s 11 o’clock on a Friday night, and you’re…

Read More

What Can You Do When a Client “Ghosts” You?

As a professional service provider, there are few things more frustrating than trying – and wanting – to serve your…

Read More