Category Archives: Bad Clients

Sadly, Your Company Must Have a Collections Policy

The first time it happened, I was shocked.  (Okay–naïve too, but shocked).  “What did I do wrong?” I wondered. “Wasn’t…

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Dispose of Delinquents and Deadbeats

Avoid taking on such clients, and establish penalties if they slip through your net. Delinquent clients are like an acid…

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Recalibrating Your Deadbeat Meter

Trying to collect on a delinquent debt is rarely a profitable experience – in any sense of the word. You…

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Isn’t it Time You Learned to Keep 100% of Your Fee… Every Time?

I used to get so angry when things wouldn’t work out with a client. You know the type: they get…

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When to Close the Barn Door (on Delinquent Clients)

My college roommate, Jenny, called me at the end of an aggravating day at her graphic design firm – to…

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Turning Deadbeats into Doves

The Thursday morning started calmly enough. In the office early, a fresh cup of steaming coffee by my side, I…

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Profiles of the Top 5 Problem Clients

A key factor in getting paid by your clients is taking on the right clients to begin with. Yet, even…

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7 Steps to Minimizing Your Slow-Paying Client List

In today’s turbulent economy, a slow-paying client can generate more anxiety and frustration for your company than a no-paying client.…

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How can I collect money owed for work completed?

Q.:  I recently started a janitorial cleaning business. Our first job was subcontracted from another cleaning business. We completed three…

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When can I charge interest on late payments?

Q.:  I own a pet-sitting business. Can I charge interest to my clients if they don’t pay within, say, a…

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