My college roommate, Jenny, called me at the end of an aggravating day at her graphic design firm – to vent. “I wasted the entire day trying to chase down customers who owe me money,” she said. “I’ve called them on the telephone. I’ve sent e-mails and letters. I’ve even met with some of them in person. But do I get my money? N-o-o-o-o. I get hot air, or no response at all.” She paused for a moment, then continued: “Nina, how can I get these people to pay me? Does it make a difference that I didn’t have a written agreement?” Hearing my sigh, she added, “I’m afraid to ask: how much will it cost me to get you involved? Is it even worth it?” Unfortunately for Jenny, as I told her, she wants to close the barn door after the horse has gone. It’s easier to get paid when your customer relationship is active than when you have finished your work and the client is already showing signs of slow – or no…Continue Reading
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