November 6, 2018
Did you ever lose a client when you thought you’d done nothing wrong? Sure, you can understand it if you completely muck up an assignment. But sometimes, it’s the breach of “micro-commitments” that turns a client off. This happened to Chris, who runs a web development firm. Overall, they’re terrific. Solid problem-solvers. Efficient. Current with latest developments. They don’t come cheap, but they’re reliable. Mostly. Then, a couple of clients left to use another firm. They weren’t huge clients, but Chris prides himself on customer service … so this felt like a slap in the face. Together, we dissected the pattern of client relationships. At first, everything was great. The clients needed changes to their websites and Chris promised it could be done within a week. But his team forgot to create support tickets. Then they moved offices. Then they got derailed by a huge project. Etc. etc. Each of which is understandable … and we’re all human. But guess what still wasn’t done? If Chris had said can’t get to it for a month,…
Continue ReadingThe official start of summer will soon arrive, and with it, millions of high school and college-age students available to help out in your business. Your eyes sparkle with the thought of getting staffing help…
Read MoreIt’s so easy to get sucked into an awkward spot when doing business with friends. It can start out as an exchange of expertise (a barter of the minds, if you will). Add in a…
Read MoreThere’s more to doing business with your nonprofit organization than just the disclosure required for “interested transactions” and avoiding a conflict of interest when making decisions on the organization’s behalf. As a board member, your…
Read More
I know first-hand that running a knowledge-based service business has unique challenges. It’s so much easier when you have an advocate in your corner. Over the past 25 years, I’ve worked with thousands of New York business professionals who want a legal advisor to guide and support them as they navigate the business world.
With wide-ranging experience as a business attorney, strategist, and media authority, I bring the added power of a business lens to the legal issues my clients are facing.
And because I’ve been a business owner myself, I’ve lived through the soaring highs and devastating lows – like when my first law firm failed. So I understand what’s involved to serve great clients, detect business risks early and build a true legacy.
I can’t get those 12 years back. That’s why I have made it my mission to ensure that business professionals like you can become wise and discerning leaders, build a solid business, and live your best life.
