How Badly Do You Want Repeat Customers? Let’s Talk Tuna!
- May 15, 2015
What makes for a great tuna fish sandwich? No doubt, tuna fish is in the eye (or the palate) of…
Read MoreCategory Archives: Recurring Revenue
Customer Service 101: How to Keep Your Clients Happy, Part 5
- October 28, 2014
Customer Service 101 for Lawyers involves more than just doing legal work. It includes: Choosing clients who are the right…
Read MoreCustomer Service 101: How to Keep Your Clients Happy, Part 4
- October 26, 2014
We noted in the previous post why communication plays a vital role in keeping customers happy. But if communications requires…
Read MoreCustomer Service 101: How to Keep Your Clients Happy, Part 3
- October 13, 2014
We noted in the previous post on competency why you need to resist the temptation to be all things to…
Read MoreCustomer Service 101: How to Keep Your Clients Happy, Part 2
- October 11, 2014
We noted in the previous post that the three “C’s” of good customer service are competency, communication, and creativity. Are…
Read MoreCustomer Service 101: How to Keep Your Clients Happy, Part 1
- August 30, 2014
[Although I originally wrote this article as “Customer Service 101 for Lawyers” [GP/Solo Magazine (American Bar Association), Jan/Feb 2008], there…
Read MoreThe Importance of Recurring Income Streams
- June 20, 2014
“You see this here doughnut? What you got is the hole.” I’ll never forget that sinking feeling when I heard…
Read MoreOn being spontaneous … with Polar Bears
- February 17, 2014
“It’s 46 degrees!” Joe squeals, on hearing the weather report. (To the extent that a grown man and former champion…
Read More“Attention, Internet Business Owners!”: Your Website Terms and Conditions
- October 30, 2013
They’re there, even if they’re hidden and don’t smack you in the face. They’re on Amazon.com, Shopping.Yahoo.com, and even less-known…
Read More