October 13, 2014
We noted in the previous post on competency why you need to resist the temptation to be all things to all people. Another element of keeping customers happy is communication. By the time clients reach your firm, they’re nervous. Maybe they’re in a jam and need help (they’ve been sued); or they see the writing on the wall and want to forestall a crisis (their marriage is on the rocks); or they’re taking a big step out of their comfort zone (they’re starting a new business with other partners). It’s also possible that your legal fees were not an anticipated part of their normal budgeting process (assuming they had one). Ethics and malpractice prevention courses emphasize the importance of good communication. Clients want to be reassured that their matter will not languish or be forgotten. It doesn’t take much – just be accessible and responsive. You can’t necessarily answer every telephone call or email immediately, but you can set a policy for yourself of responding within 1-2 business days. Or, if you’re out of the…
Continue ReadingEvery year, many business owners choose to incorporate their companies. They may make this decision at the outset, or may arrive at it later because their business is growing and they want to shield themselves…
Read MoreFrom the Department of “Hey, That’s a Good Point!” comes this article on Board of Directors liability by attorney Alan Sklover, Esq. (yes, you can learn interesting things from your LinkedIn groups!). It has to…
Read MoreWell if this just isn’t the week for Beatles songs! Justin Knowacki has a post on getting by (or not) by doing business with friends, which brings up an excellent subject: should your friends (or…
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I know first-hand that running a knowledge-based service business has unique challenges. It’s so much easier when you have an advocate in your corner. Over the past 25 years, I’ve worked with thousands of New York business professionals who want a legal advisor to guide and support them as they navigate the business world.
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