Satisfy Customers to Survive and Prosper
- August 2, 2018
Satisfied customers don’t grow on trees, ripe for the picking. Yet without them, your company is doomed. Most businesses models…
Read MoreTag Archives: customer service
Should You Ever Deviate from your Customer Service Systems?
- November 14, 2017
On a recent trip to Santa Monica, my husband and I stopped into 24 Hour Fitness Express. Armed with a…
Read MoreTake Care of Your Customers, or Someone Else Will
- November 8, 2016
Listen to the Episode Below: Getting clients to “keep coming back” is one of the Holy Grails for service businesses.…
Read MoreHow Do You Handle Customer Service?
- December 31, 2014
They say that the key to happy clients is to under promise and overdeliver. But I just returned from an…
Read MoreCustomer Service 101: How to Keep Your Clients Happy, Part 5
- October 28, 2014
Customer Service 101 for Lawyers involves more than just doing legal work. It includes: Choosing clients who are the right…
Read MoreCustomer Service 101: How to Keep Your Clients Happy, Part 4
- October 26, 2014
We noted in the previous post why communication plays a vital role in keeping customers happy. But if communications requires…
Read MoreCustomer Service 101: How to Keep Your Clients Happy, Part 3
- October 13, 2014
We noted in the previous post on competency why you need to resist the temptation to be all things to…
Read MoreCustomer Service 101: How to Keep Your Clients Happy, Part 2
- October 11, 2014
We noted in the previous post that the three “C’s” of good customer service are competency, communication, and creativity. Are…
Read MoreCustomer Service 101: How to Keep Your Clients Happy, Part 1
- August 30, 2014
[Although I originally wrote this article as “Customer Service 101 for Lawyers” [GP/Solo Magazine (American Bar Association), Jan/Feb 2008], there…
Read MoreShould You Ever Deviate from your Customer Service Systems?
- June 14, 2014
On a recent trip to Santa Monica, my husband and I stopped into 24 Hour Fitness Express. Armed with a…
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