Tag Archives: customer service

Satisfy Customers to Survive and Prosper

Satisfied customers don’t grow on trees, ripe for the picking.  Yet without them, your company is doomed.  Most businesses models…

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Should You Ever Deviate from your Customer Service Systems?

On a recent trip to Santa Monica, my husband and I stopped into 24 Hour Fitness Express. Armed with a…

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Take Care of Your Customers, or Someone Else Will

Listen to the Episode Below:  Getting clients to “keep coming back” is one of the Holy Grails for service businesses.…

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How Do You Handle Customer Service?

They say that the key to happy clients is to underpromise and overdeliver.  But I just returned from an absolutely…

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Customer Service 101: How to Keep Your Clients Happy, Part 5

Customer Service 101 for Lawyers involves more than just doing legal work.  It includes: Choosing clients who are the right…

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Customer Service 101: How to Keep Your Clients Happy, Part 4

We noted in the previous post why communication plays a vital role in keeping customers happy. But if communications requires…

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Customer Service 101: How to Keep Your Clients Happy, Part 3

We noted in the previous post on competency why you need to resist the temptation to be all things to…

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Customer Service 101: How to Keep Your Clients Happy, Part 2

We noted in the previous post that the three “C’s” of good customer service are competency, communication, and creativity. Are…

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Customer Service 101: How to Keep Your Clients Happy, Part 1

[Although I originally wrote this article as “Customer Service 101 for Lawyers” [GP/Solo Magazine (American Bar Association), Jan/Feb 2008], there…

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Should You Ever Deviate from your Customer Service Systems?

On a recent trip to Santa Monica, my husband and I stopped into 24 Hour Fitness Express. Armed with a…

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