Tag Archives: how to keep clients happy

Customer Service 101: How to Keep Your Clients Happy, Part 4

• October 26, 2014
• By Nina Kaufman, Esq.

We noted in the previous post why communication plays a vital role in keeping customers happy. But if communications requires…

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Customer Service 101: How to Keep Your Clients Happy, Part 1

• August 30, 2014
• By Nina Kaufman, Esq.

[Although I originally wrote this article as “Customer Service 101 for Lawyers” [GP/Solo Magazine (American Bar Association), Jan/Feb 2008], there…

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