Tag Archives: operations manual

My client, Cate, runs a graphic and web design firm. On a recent consulting call she complained, I feel like…

It’s zero five hundred. I’m waiting for a prearranged taxi to chauffeur me to Command Naval Surface Forces Headquarters on…

I’m too busy. Clients come first. It’s too tedious. I’m intuitively creative—I don’t have a process. What’s your excuse for…

As Seen In … … they weigh everything. ~ Zorba the Greek So do my clients when it comes…

The best strategic plan addresses what you can stop doing. That’s counterintuitive, especially for small businesses who grasp at any…

As Seen In … Like Erma Bombeck famously said about housework, Succession planning expands to fill the time available. It…

As a small business owner, it’s common to think of our company as an island. Isolated. Self-contained. Having to generate…

Where’s your focus? Is it in “just get through today?” Or do you have a real strategy you’re working? One…

On a trip to Santa Monica, my husband and I stopped into 24 Hour Fitness Express. Armed with a free…

You don’t sharpen a knife against a sponge. I love that expression. It goes beyond the platitudes like there is…