How Do You Talk “PITA” with Your Clients?
By Nina Kaufman, Esq.Since I started talking about difficult, or “PITA” clients, I’ve gotten lots of questions about how to do it … and how to have those conversations with clients.
Briefly, there are three steps that solo and small firm owners should know to use the “PITA Tax” or “aggravation surcharge” successfully.
Think of it like pulling together a holiday dinner ….
You wouldn’t just look in the fridge last minute for leftovers, would you?
Of course not.
You’d …
- Plan the dinner
- Put the ingredients together
- Set the table
… and in this short video, I apply each of those steps to how you set expectations with your clients.
By bringing up the PITA tax in your early conversations, it’s not a surprise when you have to impose it.
THAT ensures you get paid what you fully deserve.
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