December 31, 2020
When the going gets tough, the tough take a close look at how they handle their clients and customers. Who’s generating a less-than-fair fee for you? Who makes you cringe when you hear their voice on the other end of the line? Who’s always finding a way to drag out the payments? Yes, there is something worse than having no work to do. It’s working your butt off for someone who doesn’t appreciate your talent and stiffs you for the fee. But the problem isn’t just with the annoying client. As the old cartoon character Pogo famously said, “we have met the enemy and he is us.” Where can we take some responsibility for how we’re handling our clients? We can start by looking at where some of our client relationships went awry. As I mention in my article, “Isn’t It Time You Kept 100% of Your Fee . . . Every Time?” on WomenandBiz.com, make the time to write down all the different causes of client dissatisfaction. This could include: The price being higher…
Continue ReadingListen to the Episode Below: So you’ve finally decided you can’t do everything yourself. It’s time to grow. You put time and effort into recruiting the right people. Then –WHAM!–they up and leave. And you’re…
Read MoreI recently had the pleasure of speaking to (and then finally meeting in person at the BlogHer for Business conference) Sharon Horowitz, PhD, principal of the consulting firm, CenterNorth. In addition to possessing a keen…
Read MoreListen to the Episode Below: Employee systems are great–they provide consistency and guidance for your staff. And it gets a whole bunch of stuff off your shoulders. But systems alone won’t create a loyal workforce,…
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I know first-hand that running a knowledge-based service business has unique challenges. It’s so much easier when you have an advocate in your corner. Over the past 25 years, I’ve worked with thousands of New York business professionals who want a legal advisor to guide and support them as they navigate the business world.
With wide-ranging experience as a business attorney, strategist, and media authority, I bring the added power of a business lens to the legal issues my clients are facing.
And because I’ve been a business owner myself, I’ve lived through the soaring highs and devastating lows – like when my first law firm failed. So I understand what’s involved to serve great clients, detect business risks early and build a true legacy.
I can’t get those 12 years back. That’s why I have made it my mission to ensure that business professionals like you can become wise and discerning leaders, build a solid business, and live your best life.
