A Lesson from my Aunt June ….
- February 23, 2021
My aunt, June Anderson, was a brilliant award-winning textile designer in the ‘60s, ‘70s, and ‘80s. I’ll never forget the…
Read MoreTag Archives: dealing with difficult clients
One thing the VP Debates teach us about serving clients
- October 12, 2020
Regardless of which candidate you think did a better job, which one’s policies you think make more sense, or which…
Read MoreHow can you spot “PITA Problems” before they start?
- October 5, 2020
In the last few videos, I’ve been talking about how to handle difficult clients. Tacking on an “aggravation surcharge” when…
Read MoreAre You Charging a PITA Tax?
- September 14, 2020
Do you find your patience wearing thin with certain clients? You try to be understanding—particularly in the time of COVID.…
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