Your Client Base: Silk Purses or Sows’ Ears?
- May 12, 2022
Are we taking whatever walks through the door because we’re afraid there won’t be another piece of business . . …
Read MoreCategory Archives: Bad Clients
Five Rules for Collecting Late Payments
- April 9, 2021
Let’s face it: Once you’re headed to the courthouse to collect a bad debt, you’ve lost. Lost, because you rarely,…
Read MoreHow much does people-pleasing cost your business?
- March 24, 2021
In a single week, I ran into two nearly-identical situations with coaching clients. They both were trying SO hard bend…
Read MoreA Lesson from my Aunt June ….
- February 23, 2021
My aunt, June Anderson, was a brilliant award-winning textile designer in the ‘60s, ‘70s, and ‘80s. I’ll never forget the…
Read MoreAre you a Friendly Professional … or a Professional Friend?
- February 9, 2021
How to you handle long-term clients who try to wangle freebies from you? Like, Can we talk off the meter?…
Read MoreHow Can You Stop Working For Free?
- February 2, 2021
Ever had client prospects want you to work for free? Maybe they DM you through Facebook or LinkedIn with I…
Read MoreWhat can you do about ANGRY clients?
- January 12, 2021
If you’ve been in business for any length of time, you know that angry clients are a huge headache. Not…
Read MoreMishandling Clients: How We Become Our Own Worst Enemy
- December 31, 2020
When the going gets tough, the tough take a close look at how they handle their clients and customers. Who’s…
Read MoreTime to Fire Your Client
- November 1, 2020
When the relationship’s not working, it’s time to cut the ties. It’s 11 o’clock on a Friday night, and you’re…
Read MoreWhat Can You Do When a Client “Ghosts” You?
- October 26, 2020
As a professional service provider, there are few things more frustrating than trying – and wanting – to serve your…
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