Category Archives: Bad Clients

“Can I talk to you personally?” asked Linda. She seemed a little hesitant, so after we ran into each other…

Regardless of which candidate you think did a better job, which one’s policies you think make more sense, or which…

In the last few videos, I’ve been talking about how to handle difficult clients. Tacking on an “aggravation surcharge” when…

A PITA Tax is an aggravation surcharge. It’s an extra charge you add to your fees if a client demands…

Do you find your patience wearing thin with certain clients? You try to be understanding—particularly in the time of COVID.…

An allegory for entrepreneurs: >> A father said to his daughter: You graduated with honors, here is a car that…

I hear a lot of complaints from business owners about not getting paid . . . cash flow is an…

It’s so easy to get sucked into an awkward spot when doing business with friends. It can start out as…

If you don’t want to get stiffed, know ahead of time how you plan to collect on overdue receivables. In any…

It’s been said that “every silver lining has a cloud,” and that certainly applies to having business bad debt. In…