Are You Standing Firm on Your Fees?
- January 26, 2021
We’ve all had situations where we quote a fee to a prospect or client, and the clients says, “I didn’t…
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What can you do about ANGRY clients?
- January 12, 2021
If you’ve been in business for any length of time, you know that angry clients are a huge headache. Not…
Read MoreWill this be the year you earn what you deserve?
- December 22, 2020
Did you know …? … One of the best places to find a better way to run your business is…
Read MoreAre You Giving Enough … to Yourself?
- December 9, 2020
Are you acknowledging the toll this year has taken on you? Especially when it comes to running your business? That’s…
Read MoreIs Your Cause Consistent with Your Brand?
- November 19, 2020
The events of 2020 have pushed many to take a stand. Whether it’s racial injustice, climate change, immigration, liberty vs.…
Read MoreWhen You Can’t Go to Sea … Mend Your Nets
- November 3, 2020
2020 has made lots of my consulting clients feel like Rocky Balboa in the 15th round with Apollo Creed. Beaten…
Read MoreWhat Can You Do When a Client “Ghosts” You?
- October 26, 2020
As a professional service provider, there are few things more frustrating than trying – and wanting – to serve your…
Read MoreOne thing the VP Debates teach us about serving clients
- October 12, 2020
Regardless of which candidate you think did a better job, which one’s policies you think make more sense, or which…
Read MoreHow can you spot “PITA Problems” before they start?
- October 5, 2020
In the last few videos, I’ve been talking about how to handle difficult clients. Tacking on an “aggravation surcharge” when…
Read MoreHow Do You Talk “PITA” with Your Clients?
- September 29, 2020
Since I started talking about difficult, or “PITA” clients, I’ve gotten lots of questions about how to do it ……
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