Category Archives: Clients

We noted in the previous post that the three “C’s” of good customer service are competency, communication, and creativity. Are…

[Although I originally wrote this article as “Customer Service 101 for Lawyers” [GP/Solo Magazine (American Bar Association), Jan/Feb 2008], there…

If I had a nickel for every time someone told me that he or she did something business-related with a…

“You see this here doughnut? What you got is the hole.” I’ll never forget that sinking feeling when I heard…

When was the last time you had a good customer service experience? I mean really good customer service — memorable,…

Last month, the Federal District Court in Brooklyn, N.Y., decided a case involving a dispute between a purchaser and a…

“Completely satisfied customers” seems to be a perfectionist standard of mythic proportions. But Joe Calloway on FuelNet reveals that there…

“It’s 46 degrees!” Joe squeals, on hearing the weather report. (To the extent that a grown man and former champion…

They’re there, even if they’re hidden and don’t smack you in the face. They’re on Amazon.com, Shopping.Yahoo.com, and even less-known…

OK, I’ll confess that my feathers are a little ruffled today (maybe a case of a bad nights sleep), but…