How to collect money from a customer who didn’t pay her bill?
- February 2, 2015
Q.: I own a small hair salon. A customer recently received services, then said she forgot her wallet and would…
Read MoreCategory Archives: Clients
How Do You Handle Customer Service?
- December 31, 2014
They say that the key to happy clients is to under promise and overdeliver. But I just returned from an…
Read MoreWorking Wiggle Room into Your Deadlines
- December 21, 2014
Don’t ask me where the time has flown! My computer crashed on Friday the 7th, so my trusty tech support,…
Read MoreHow Entrepreneurs Should Write a Business Contract
- December 8, 2014
I don’t advocate that entrepreneurs treat their legal work as a DIY project. And neither does California attorney Nina Yablok.…
Read More3 Online Business Mistakes to Avoid
- November 13, 2014
Despite the popular myth, cyberspace isn’t the Wild West. Know the rules and protect yourself. You have a brilliant idea…
Read MoreExtending Credit to Customers
- November 11, 2014
More naches and brag–this time on the issue of extending credit to customers. See Melanie Lindner’s piece in Forbes.com on…
Read MoreCustomer Service 101: How to Keep Your Clients Happy, Part 5
- October 28, 2014
Customer Service 101 for Lawyers involves more than just doing legal work. It includes: Choosing clients who are the right…
Read MoreCustomer Service 101: How to Keep Your Clients Happy, Part 4
- October 26, 2014
We noted in the previous post why communication plays a vital role in keeping customers happy. But if communications requires…
Read More10 Boneheaded Reasons to Get Sued for Breach of Contract
- October 20, 2014
You provide your services 7 weeks late without explanation You don’t have the expertise to do what the client wants…
Read MoreCustomer Service 101: How to Keep Your Clients Happy, Part 3
- October 13, 2014
We noted in the previous post on competency why you need to resist the temptation to be all things to…
Read More