Are You Standing Firm on Your Fees?
- January 26, 2021
We’ve all had situations where we quote a fee to a prospect or client, and the clients says, “I didn’t…
Read MoreCategory Archives: Clients
What can you do about ANGRY clients?
- January 12, 2021
If you’ve been in business for any length of time, you know that angry clients are a huge headache. Not…
Read MoreMishandling Clients: How We Become Our Own Worst Enemy
- December 31, 2020
When the going gets tough, the tough take a close look at how they handle their clients and customers. Who’s…
Read MoreWhen You Can’t Go to Sea … Mend Your Nets
- November 3, 2020
2020 has made lots of my consulting clients feel like Rocky Balboa in the 15th round with Apollo Creed. Beaten…
Read MoreTime to Fire Your Client
- November 1, 2020
When the relationship’s not working, it’s time to cut the ties. It’s 11 o’clock on a Friday night, and you’re…
Read MoreWhat Can You Do When a Client “Ghosts” You?
- October 26, 2020
As a professional service provider, there are few things more frustrating than trying – and wanting – to serve your…
Read MoreThe Customer Is Never Wrong — But Is It the Wrong Customer?
- October 17, 2020
“Can I talk to you personally?” asked Linda. She seemed a little hesitant, so after we ran into each other…
Read MoreOne thing the VP Debates teach us about serving clients
- October 12, 2020
Regardless of which candidate you think did a better job, which one’s policies you think make more sense, or which…
Read MoreHow can you spot “PITA Problems” before they start?
- October 5, 2020
In the last few videos, I’ve been talking about how to handle difficult clients. Tacking on an “aggravation surcharge” when…
Read MoreHow Do You Talk “PITA” with Your Clients?
- September 29, 2020
Since I started talking about difficult, or “PITA” clients, I’ve gotten lots of questions about how to do it ……
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