Category Archives: Clients

Are You Standing Firm on Your Fees?

We’ve all had situations where we quote a fee to a prospect or client, and the clients says, “I didn’t…

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What can you do about ANGRY clients?

If you’ve been in business for any length of time, you know that angry clients are a huge headache. Not…

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Mishandling Clients: How We Become Our Own Worst Enemy

 When the going gets tough, the tough take a close look at how they handle their clients and customers. Who’s…

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When You Can’t Go to Sea … Mend Your Nets

2020 has made lots of my consulting clients feel like Rocky Balboa in the 15th round with Apollo Creed. Beaten…

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Time to Fire Your Client

When the relationship’s not working, it’s time to cut the ties. It’s 11 o’clock on a Friday night, and you’re…

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What Can You Do When a Client “Ghosts” You?

As a professional service provider, there are few things more frustrating than trying – and wanting – to serve your…

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The Customer Is Never Wrong — But Is It the Wrong Customer?

“Can I talk to you personally?” asked Linda. She seemed a little hesitant, so after we ran into each other…

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One thing the VP Debates teach us about serving clients

Regardless of which candidate you think did a better job, which one’s policies you think make more sense, or which…

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How can you spot “PITA Problems” before they start?

In the last few videos, I’ve been talking about how to handle difficult clients. Tacking on an “aggravation surcharge” when…

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How Do You Talk “PITA” with Your Clients?

Since I started talking about difficult, or “PITA” clients, I’ve gotten lots of questions about how to do it ……

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