Category Archives: Clients

Customer Service 101: How to Keep Your Clients Happy, Part 2

We noted in the previous post that the three “C’s” of good customer service are competency, communication, and creativity. Are…

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Customer Service 101: How to Keep Your Clients Happy, Part 1

[Although I originally wrote this article as “Customer Service 101 for Lawyers” [GP/Solo Magazine (American Bar Association), Jan/Feb 2008], there…

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Basic Training: H is for Heaven, Send Me a Nickel . . .

If I had a nickel for every time someone told me that he or she did something business-related with a…

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The Importance of Recurring Income Streams

“You see this here doughnut? What you got is the hole.” I’ll never forget that sinking feeling when I heard…

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JackRabbit Sports: An example of good customer service

When was the last time you had a good customer service experience? I mean really good customer service — memorable,…

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Why Online Businesses Need Contracts, Too

Last month, the Federal District Court in Brooklyn, N.Y., decided a case involving a dispute between a purchaser and a…

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Completely Satisfied Customers: Dreamland or Doable?

“Completely satisfied customers” seems to be a perfectionist standard of mythic proportions.  But Joe Calloway on FuelNet reveals that there…

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On being spontaneous … with Polar Bears

“It’s 46 degrees!” Joe squeals, on hearing the weather report. (To the extent that a grown man and former champion…

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“Attention, Internet Business Owners!”: Your Website Terms and Conditions

They’re there, even if they’re hidden and don’t smack you in the face. They’re on Amazon.com, Shopping.Yahoo.com, and even less-known…

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The Top 10 Lies Clients Tell You

OK, I’ll confess that my feathers are a little ruffled today (maybe a case of a bad night’s sleep), but…

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