Category Archives: Clients

When to Close the Barn Door (on Delinquent Clients)

My college roommate, Jenny, called me at the end of an aggravating day at her graphic design firm – to…

Read More

Turning Deadbeats into Doves

The Thursday morning started calmly enough. In the office early, a fresh cup of steaming coffee by my side, I…

Read More

Profiles of the Top 5 Problem Clients

A key factor in getting paid by your clients is taking on the right clients to begin with. Yet, even…

Read More

10 Tips for Developing Great Clients

“Properly trained, a man can be a dog’s best friend”, said Corey Ford, the 20th century American writer. And properly…

Read More

How Badly Do You Want Repeat Customers? Let’s Talk Tuna!

What makes for a great tuna fish sandwich? No doubt, tuna fish is in the eye (or the palate) of…

Read More

7 Steps to Minimizing Your Slow-Paying Client List

In today’s turbulent economy, a slow-paying client can generate more anxiety and frustration for your company than a no-paying client.…

Read More

How can I collect money owed for work completed?

Q.:  I recently started a janitorial cleaning business. Our first job was subcontracted from another cleaning business. We completed three…

Read More

When can I charge interest on late payments?

Q.:  I own a pet-sitting business. Can I charge interest to my clients if they don’t pay within, say, a…

Read More

Getting Paid in a Tough Economy

Cash (flow) is king, especially in a challenging economy. But there are ways you can ensure that you get paid…

Read More

Does a signed work order acknowledge a debt owed?

Q.:  A work order constitutes an agreement to perform a service. Indebtedness does not occur until the service is performed.…

Read More